Here’s a summary of GSI’s insolvency activity:

• ASI Pool Companies: Assisted the Illinois Office of Special Deputy in receivership with the transfer of claims images and creation of a custom process to extract policy documents from the Atlas Systems.
• Bedivere Insolvency: One of the most complex insolvencies in recent times, GSI owned the entire UDS production pipeline under the direction of the Pennsylvania Liquidation Department.  Bedivere claims and policy information from inception to date was extracted from 7 different companies. GSI produced over twenty thousand A records, and well over five million F, G, and I records. Additionally, GSI created a custom process to facilitate the transfer of claims between states as the general data typically used to identify a destination state was unreliable.
• Physician’s Standard Insurance Company: Previously captured claims data was refactored to replicate the functionalities of the company’s original claim system. This resulted in the estate to still being able to run reports and mine information, while not incurring the expense of a hosted claim system.
• Gulfstream Insolvency: Gulfstream was an insolvency in partnership with the Florida Department of Financial Services. This insolvency was comprised of an enormous volume of data from five different systems under a strict schedule. Additionally, this was the first instance of GSI creating non-UDS data for a receiver. GSI created DFS’ proprietary format called OLCP which has higher standards for data completeness and scope than UDS. GSI gathered, filtered, transformed, and sent over fifty million records to DFS comprising policy information, claim information, policy documents, and claim documents. While there were intense time pressures, the GSI team was able to rise to the challenge and deliver data on a schedule satisfactory to DFS.
• Louisiana Insolvencies: GSI has assisted and continues to assist the Louisiana Insurance Guaranty Association in processing their unprecedented volume and velocity of insolvencies. GSI has created custom integrations into specialty systems for the Louisiana Guaranty Fund to scale to meet their demands. GSI is responsible for the entire data production pipeline for all insolvency data.
• Ongoing Insolvency Work: GSI has multiple insolvencies that it continues to manage (i.e. reopened files, first notices of loss, and image requests) for as long as the receiver and guaranty funds need. GSI has multiple insolvencies that it continues to manage reopened files, first notices of loss, and image requests for as long as the receiver and guaranty funds need. These insolvencies include WNIC, ASI Pool, and PSIC.

In addition to insolvencies, GSI produced several other custom projects directly providing value to multiple NCIGF Members. These projects have been centered around Proxy Voting Apps, Web Development, and Cloud Infrastructure. A summary of those projects can be found below:

• Multiple Proxy Voting Apps: Ongoing work with multiple guaranty funds for proxy voting to ensure that their proxy voting apps are ready to ease the voting process when needed.
• Hawaii Insurance Guaranty Association and Hawaii Unico Insurance Department: GSI has partnered with HIGA, HUID, Lightspeed, and Laserfiche to refactor their entire claim system environment into the cloud. This project is still ongoing but is expected to be complete in mid-Q2.
• California Insurance Guarantee Association Website: GSI worked with the California Insurance Guaranty Association to refactor and improve their main public-facing site. The improvements GSI was able to make included an updated look and feel, mobile device compatibility, and updating elements in the site to be ADA/Web Accessibility compliant.

PEN testing was done on the SUDS system as well as the Data Mapper and MemberConnect and NCIGF received high marks on all fronts, setting the standard throughout the community. In November of 2021, NCIGF produced another data security survey to help individual funds understand their cyber security posture and identify areas of improvement. All results were confidential and a plan as well as a hub on the NCIGF member site was created to help bolster those who needed additional support.The follow up and additional efforts to advise and assist funds will remain a top priority throughout 2022 and beyond.

In 2021 NCIGF completed all of the board approved recommendations from the task force. The recommendations included assisting members in raising guaranty fund security profiles. NCIGF followed up on the 2020 data security survey by reaching out to members to analyze results and help identify methods, practices and systems based on the WoTTF Information Security Guidelines. Also, a 2021 Security Survey was created with member consultation. The survey was developed (based on the Information Security Guidelines) to assess progress in improving the information security profile of individual guaranty funds and the system. The survey was completed in November of 2021.

NCIGF also produced a monthly data security legal update focusing on legal and technical developments and state legislative actions relating to data security and privacy. This report was presented to NCIGF members to further raise the level of awareness concerning regulatory compliance issues that may impact state guaranty funds and the entire guaranty fund system. The taskforce also worked with the Public Policy Committee to develop a communications strategy and outreach plan to engage members of guaranty fund state boards and state regulators to educate them on the efforts of guaranty funds to: a) address information security concerns, b) increase awareness among guaranty fund employees, and c) improve guaranty fund security profiles individually and as a community. The goal was to assist guaranty fund managers in achieving reasonable standards and promote state board governance of data security processes.

The new structure is intended to achieve a more transparent and accessible NCIGF and to resolve most issues at the committee level with substantial member participation.  As 2022 dawned, additional steps were being introduced to help fully realize the potential of the committees.

The bulk of the work to improve these systems will be done in 2022 and 2023. However, the approval of these necessary updates was paramount because of the imminent need for a complete revamp to ensure the safety of our linked relationships in the digital sphere and proper handling of the claim files which is the prime mission of our organization.

Under the leadership of NCIGF Board Chair, Mr. Chad Anderson, all managers were invited to brainstorm the future of the guaranty association community. Topics ranged from receiver relations, coordinating committees, governance of state boards, running a modern small business, and the potential of NCIGF in the coming years. NCIGF will implement some of the ideas discussed in upcoming initiatives and educational projects in 2022.

The group, comprised of Governance Committee members as well as an Ad Hoc team of members, reviewed, strenuously evaluated, and suggested improvements to the processes and protocols of all main governance functions. More reporting and further implementation of the project’s recommendations will take place in 2022.

This allowed us to maximize engagement and connection among members, offering 13 educational presentations spanning various guaranty fund related topics with an average attendance of 60+ at each session.These sessions will continue in tandem with in-person meetings to allow for the participation of support staff members throughout the country who have been able to participate and connect at a higher level with the virtual option (specifically claims, IT and HR personnel).

For the health and safety of all involved, the decision was made multiple times to transition meetings to the virtual platform throughout 2020 and into 2021. However, the Fall Workshop finally provided the opportunity to resume hosting an in-person educational session for members. This event was a success and NCIGF rose to the occasion of creating a hybrid meeting environment to serve those still compromised or with travel restrictions in place by their organizations. Educational speakers and panels were live-streamed, and participants could interact virtually, asking questions, watching the event and even presenting utilizing RingCentral technology.